Garden waste collections and subscription renewals

Following concerns from residents regarding receiving a full 12 month service- North Northants Council have stated the following-

 

With regards to the concern that residents did not receive a 12 months subscription ending 31 March 2024:

Where a garden waste subscription at a property commenced on 1 April 2023 the subscription would expire on 31 March 2024. and the subscription is for a period of one year

The date printed on the initial stickers last year allowed for a grace period to enable the back-office processes to be completed. The date printed is a visual queue for our collection crew colleagues. It represents the latest date collections should be completed prior to collection crews rejecting containers on the kerbside for an out of date subscription. It built in a bit of grace to avoid a situation where the crew immediately stop emptying the bin after the end of the subscription period while the renewal may still be being processed by the office. In this way, we can avoid inconvenience for the resident and unnecessary correspondence.

I hope this reassures you that residents whose subscriptions started 1 April last year are receiving a full 12-month period of service as per the terms of their subscription.

Kind regards

Mike

Mike Bailey| Senior Waste Management Officer

North Northamptonshire Council

Cedar Drive, Thrapston, Northants NN14 4LZ